Madcap Adventure Xperiences Private Limited (“MAXPL”, “Madcap”, “we”, “us” or “our”) respects the privacy of individuals who interact with Madcap Luxe Travel.
This Privacy Policy explains how we collect, use, disclose, store, protect and otherwise process personal data in connection with our website, enquiries, bookings, Expeditions, customer communications, marketing activities and related services.
This Policy is intended to operate subject to applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023 and rules and regulations applicable to MAXPL from time to time.
Depending on the service and purpose, we may collect:
MAXPL shall seek to collect personal data that is reasonably necessary for identified purposes.
We may collect information when you:
We may also receive information from travel agents, concierge partners, airlines, hotels, vehicle suppliers, visa providers, insurers and other service providers where necessary to provide your booked services.
We may process personal data to:
Where required for international travel or other services, MAXPL may collect passport, visa, driving licence, identity and related information.
Such information may be shared with relevant airlines, hotels, vehicle providers, immigration/visa service providers, government authorities, insurers and other suppliers only where reasonably necessary for the relevant service, legal requirement, security requirement or Traveller request.
We may share personal data with:
Third-party suppliers may process personal data under their own privacy policies and legal obligations.
7.1 MAXPL may send service-related communications necessary to administer an enquiry or booking.
7.2 Promotional communications shall be handled in accordance with applicable law and applicable consent or opt-out requirements.
7.3 Travellers may opt out of non-essential marketing communications by using the unsubscribe mechanism provided or contacting info@madcapadventure.in.
7.4 Opting out of marketing does not prevent MAXPL from sending essential booking, safety, payment or operational communications.
8.1 MAXPL may capture photographs and videos during Expeditions for legitimate editorial, documentary, promotional and marketing purposes, subject to applicable law.
8.2 Where a Traveller voluntarily provides photographs, videos, reviews or testimonials to MAXPL, the Traveller grants MAXPL the rights necessary to use that material for Madcap-related communications and marketing.
8.3 Travellers may contact MAXPL regarding reasonable concerns about specific uses of their personal data or content.
9.1 MAXPL shall retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
9.2 When personal data is no longer reasonably required, MAXPL shall delete, anonymise or otherwise dispose of it in accordance with applicable law and its internal retention procedures.
10.1 MAXPL maintains reasonable technical and organisational measures intended to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.
10.2 No electronic transmission or storage system can be guaranteed to be completely secure.
10.3 Where a personal-data breach occurs, MAXPL shall take steps required under applicable law, including applicable notification obligations.
11.1 Because Madcap operates international Expeditions, personal data may need to be shared with suppliers or authorities located outside India.
11.2 Such transfers shall be undertaken subject to applicable law and contractual, regulatory or operational requirements applicable at the relevant time.
12.1 The Madcap website may use cookies and similar technologies for essential functionality, security, analytics, performance and, where permitted, marketing.
12.2 Third-party services such as analytics, advertising or social-media technologies may also use cookies or similar identifiers subject to their own policies.
12.3 Where applicable law requires consent for non-essential technologies, MAXPL shall provide appropriate mechanisms for managing such preferences.
Subject to applicable law, individuals may have rights concerning their personal data, including rights relating to access, correction, updating, withdrawal of consent, grievance redressal and deletion.
Requests may be submitted to:
Email: info@madcapadventure.in
MAXPL may need to verify the identity of the requester before acting on a request.
14.1 MAXPL does not knowingly seek unnecessary personal data from children.
14.2 Where a minor participates in an Expedition, information necessary for travel, safety, booking or legal compliance may be collected from or through the parent/legal guardian as permitted by applicable law.
14.3 MAXPL shall process children's personal data in accordance with applicable legal requirements.
The Madcap website may contain links to third-party websites, booking platforms, suppliers or social-media services.
MAXPL is not responsible for the privacy practices or content of those third parties. Travellers should review their respective privacy policies.
Where MAXPL becomes aware of a personal-data breach requiring notification under applicable law, MAXPL shall take reasonable steps to contain, investigate, remediate and notify affected persons and authorities as required.
MAXPL may update this Privacy Policy periodically to reflect changes in law, technology, business practices or services.
The updated version shall be published on the website with the applicable effective date.
For privacy-related queries, requests or grievances:
Madcap Adventure Xperiences Private Limited
[Insert Registered Office Address]
India
Email: info@madcapadventure.in
Phone: +91 92112 28881
MAXPL shall handle privacy-related requests in accordance with applicable law.
This Privacy Policy shall be governed by applicable Indian law, including applicable data-protection legislation and rules.
Where mandatory law provides rights or remedies that cannot be contractually excluded, those rights shall prevail.
By using the Madcap Luxe Travel website, submitting an enquiry, making a booking or participating in an Expedition, you acknowledge that you have had an opportunity to review the applicable Terms & Conditions and policies.
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