1.1 This Cancellation & Refund Policy forms part of the Terms & Conditions.
1.2 Cancellation requests must be submitted in writing.
1.3 Refunds are calculated against the Expedition Fare actually received by MAXPL, subject to the deductions expressly permitted under this Policy.
| Time before scheduled departure | Refund of Expedition Fare |
|---|---|
| 60 days or more | 75% |
| 30–59 days | 50% |
| 15–29 days | 25% |
| Less than 15 days | No refund |
| No-show | No refund |
2.1 The above percentages represent the standard cancellation entitlement unless the applicable Expedition's booking documentation expressly states different cancellation terms.
2.2 In addition to the applicable cancellation retention, MAXPL may deduct from any amount otherwise refundable:
2.3 Where a supplier's cancellation terms are more restrictive than MAXPL's standard policy and those terms were disclosed before booking, the supplier's non-refundable amount may be deducted.
3.1 MAXPL reserves the right to cancel an Expedition before its scheduled departure where circumstances within MAXPL's reasonable control make it necessary or commercially impracticable to operate the Expedition, including where the minimum confirmed group size specified for the Expedition is not achieved.
3.2 Where MAXPL cancels an Expedition under Clause 3.1, the Traveller shall be entitled to either:
3.3 The refund or credit under this Section shall constitute MAXPL's full and final liability in respect of the cancellation, to the maximum extent permitted by applicable law. MAXPL shall not be responsible for any additional, indirect or consequential costs or losses incurred by the Traveller, including independently booked flights, accommodation, visas, insurance, transportation, loss of income, business losses or other personal or incidental expenses.
3.4 Where cancellation occurs due to a Force Majeure Event, the Traveller's rights shall instead be governed by the Force Majeure and Cancellation provisions contained in these Terms and the applicable Cancellation & Refund Policy.
3.5 Where MAXPL cancels an Expedition due to the minimum group size not being achieved, MAXPL shall endeavour to notify the Traveller as soon as reasonably practicable and, where possible, no later than 30 days before the scheduled departure date.
4.1 Where an Expedition is cancelled or materially disrupted because of a Force Majeure Event, MAXPL shall make reasonable efforts to recover amounts from Third-Party Suppliers.
4.2 Any refund or credit shall be limited to amounts actually recoverable or refundable by MAXPL after accounting for non-recoverable commitments and reasonable costs already incurred, subject to applicable law.
4.3 MAXPL may offer an alternative date or future Expedition credit instead of a cash refund where permitted by applicable law and accepted by the Traveller.
5.1 No refund shall ordinarily be payable for unused accommodation, transportation, meals, activities or other components where a Traveller voluntarily elects not to participate or leaves an Expedition early.
5.2 Where unused services result directly from a material failure by MAXPL to perform a service that MAXPL was contractually responsible for providing, the matter shall be reviewed and an appropriate remedy provided subject to applicable law.
6.1 Approved refunds shall ordinarily be processed within 15–21 business days after approval.
6.2 Actual receipt may take longer due to banks, payment gateways, card issuers or intermediary processing.
6.3 Refunds shall ordinarily be made to the original payment method unless otherwise legally or operationally required.
7.1 Refundable security deposits shall ordinarily be released within four weeks after completion of the Expedition, subject to receipt of final supplier charges.
7.2 Amounts may be retained to the extent reasonably necessary to cover damage, fines, unpaid charges or other amounts properly payable by the Traveller.
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